Privacy Policy

Last Updated: April 11, 2025

WilGlobo ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Types of Information We Collect

Personal Information: We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (such as name, email address, phone number)
• Account credentials (such as username and password)
• Profile information (such as professional background, goals, and preferences)
• Financial information (such as payment details and billing address)
• Demographic information (such as age, gender, and location)
• Communications you send to us
• Survey responses and feedback

Non-Personal Information: We may also collect non-personal information, including but not limited to:

• Device information (such as IP address, browser type, and operating system)
• Usage data (such as pages visited, time spent on pages, and links clicked)
• Cookies and similar technologies
• Aggregated or anonymized data

2. How Information is Collected

We collect information in several ways:

Directly from You: When you:

• Register for an account
• Complete forms or surveys
• Participate in mentorship sessions
• Make purchases
• Contact us
• Upload content

Automatically: When you:

• Visit our website
• Use our platform
• Open emails from us

From Third Parties: We may receive information about you from:

• Business partners
• Service providers
• Payment processors
• Public databases

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Match mentees with appropriate mentors
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Personalize your experience
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary for the performance of a contract with you (e.g., to provide the Services you have requested).
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and interests (e.g., to improve our Services).
• Consent: Processing based on your consent (e.g., to send marketing communications).
• Legal Obligation: Processing necessary to comply with our legal obligations (e.g., to respond to legal requests).

5. Information Disclosure and Sharing

We may share your information with:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf.
• Business Partners: Partners with whom we jointly offer products or services.
• Legal Authorities: In response to a legal request if we believe disclosure is required by applicable law, regulation, or legal process.
• Protection of Rights: If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of WilGlobo or others.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share information with third parties when you consent to such sharing.

We do not sell your personal information to third parties.

6. Data Retention Practices

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

7. Security Measures

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive information
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

8. Your Rights Under Canadian Privacy Laws

Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to your personal information that we hold.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your personal information at any time.
• Right to File a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner about our handling of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. We use appropriate safeguards, such as standard contractual clauses, to ensure that your personal information receives an adequate level of protection.

10. Cookie Usage

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our Services.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information provided in the "Contact Information" section below.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@wilglobo.com

WilGlobo
Calgary, Alberta
Canada