Terms and Conditions
1. Introduction and Definitions
Welcome to WilGlobo's mentorship platform. These Terms and Conditions ("Terms") govern your use of the WilGlobo website, platform, and services (collectively, the "Services") operated by WilGlobo ("we," "us," or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.
Definitions:
- "User" refers to any individual who accesses or uses our Services.
- "Mentee" refers to any User who receives mentorship services through our platform.
- "Mentor" refers to any individual who provides mentorship services through our platform.
- "Content" refers to all information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials that are posted, uploaded, or otherwise transmitted via our Services.
2. User Accounts and Conduct Requirements
Account Creation: To access certain features of our Services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Account Security: You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols) with your account.
User Conduct: You agree not to:
- Use the Services in any way that violates any applicable local, provincial, national, or international law or regulation.
- Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
- Interfere with or disrupt the Services or servers or networks connected to the Services.
- Engage in any harassing, intimidating, predatory, or stalking conduct.
- Use the Services to transmit any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable.
- Use the Services to advertise or offer to sell goods and services except as expressly permitted by WilGlobo.
3. Mentorship Services Guidelines
Service Description: WilGlobo provides a platform connecting Mentees with Mentors for professional development, mindset coaching, and business guidance.
Scheduling and Attendance: Mentees are expected to attend scheduled sessions on time. Cancellations must be made at least 24 hours in advance. Repeated no-shows or late cancellations may result in termination of services without refund.
Mentor Availability: While we strive to ensure Mentor availability, we cannot guarantee that specific Mentors will always be available. We reserve the right to substitute Mentors if necessary.
Confidentiality: Mentors and Mentees agree to maintain the confidentiality of all information shared during mentorship sessions, except where disclosure is required by law.
No Guarantees: WilGlobo does not guarantee specific outcomes or results from mentorship services. Results may vary based on individual circumstances, effort, and other factors.
4. Fees and Payment Terms
Fee Structure: Fees for our Services are as described on our website or as communicated to you during the registration process. We offer a sliding scale pricing model based on financial need and other factors.
Payment Methods: We accept payment via credit/debit card and e-transfer. All payments must be made in Canadian Dollars (CAD).
Billing Cycles: For programs with installment payment options, payments will be processed according to the schedule agreed upon at registration.
Refunds: Refund eligibility varies by program:
- For mentorship programs, full refunds are available within 7 days of purchase if no sessions have been attended.
- For workshops, refunds are available up to 48 hours before the scheduled event.
- No refunds are provided after a program has been completed or for missed sessions.
Financial Assistance: Financial assistance may be available based on our assessment process. Misrepresentation of financial information may result in termination of services and legal action.
5. Intellectual Property Rights
Our Content: The Services and their original content, features, and functionality are and will remain the exclusive property of WilGlobo and its licensors. The Services are protected by copyright, trademark, and other laws of both Canada and foreign countries.
Your Content: You retain any and all of your rights to any Content you submit, post, or display on or through the Services. By submitting, posting, or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute such Content.
Feedback: Any feedback, comments, or suggestions you may provide regarding the Services is entirely voluntary, and we will be free to use such feedback, comments, or suggestions without any obligation to you.
Program Materials: Materials provided during mentorship programs and workshops are for personal use only and may not be reproduced, distributed, or used for commercial purposes without our express written permission.
6. Limitation of Liability
In no event shall WilGlobo, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the Services;
- Any conduct or content of any third party on the Services;
- Any content obtained from the Services; and
- Unauthorized access, use, or alteration of your transmissions or content.
Our liability is limited to the maximum extent permitted by law. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, our liability is limited to the greatest extent permitted by law.
7. Indemnification
You agree to defend, indemnify, and hold harmless WilGlobo, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
- Your violation of these Terms;
- Your use of the Services;
- Your Content; or
- Your violation of any rights of a third party.
8. Termination Conditions
Termination by You: You may terminate your account at any time by contacting us at info@wilglobo.com. Termination may affect your access to certain Services and may not release you from payment obligations for services already rendered.
Termination by Us: We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Effect of Termination: Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
10. Dispute Resolution Process
Informal Resolution: Before filing a claim against WilGlobo, you agree to attempt to resolve the dispute informally by contacting us at info@wilglobo.com. We will attempt to resolve the dispute by contacting you via email.
Formal Proceedings: If we cannot resolve a dispute informally, any legal action or proceeding arising out of or related to these Terms or the Services shall be commenced exclusively in the courts located in Calgary, Alberta, Canada, and you consent to the personal jurisdiction of such courts.
Class Action Waiver: Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor we will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@wilglobo.com
WilGlobo
Calgary, Alberta
Canada